Churn kills SaaS

1 %
Profit

The increase in profits your business could realize with a 5% reduction in churn, according to research by Bain & Company.

1 x
Acquisition cost

How much a new logo costs to acquire vs. retaining an existing customer, though it can go as high as 25x.

1 %
onboarding churn

How many churned customers attribute their decision to leave to a poor onboarding experience.

We help companies decrease churn by improving the customer onboarding experience

Faster time to value

By improving the process and technology you use to onboard your customers, you can get them what they paid for, faster.

Lower customer effort

Improving the communication and context for an onboarding decreases the customers perceived, effort, dramatically increasing loyalty.

higher Nps

By getting customers what they want, they are more likely to take a favorable view of your product and business.

How it works

We will work with you to scope your current process, identify bottlenecks, areas for improvement, possible automations, and more, and work to align your tech stack and process with your desired customer outcomes. This may involve integrating with a further third-party app such as Zapier or Tray.io to accomplish your goals.

We will work with you to scope your process, find areas for improvement, bottlenecks, etc., and identify the best project management tool to meet your specific needs. We will also work on procuring that tool on your behalf to get a discount, and configuring the software to meet your needs, and aligning all of the process and tech to support your desired customer journey. This may involve integrating with another third-party app such as Zapier or Tray.io.

Now is the perfect time to let us help you! We will help scope your ideal customer journey, and craft the process and tech stack to undergird that journey. We can help with procurement, and configuration to ensure the appropriate automation and checks are in place for your customers to have a great onboarding.

What you can expect

More satisfied and loyal customers

Greater customer retention, improving growth, customer lifetime value and long-term profits

Streamlined internal process and clear expectations for your team and customers

More consistent, higher throughput from your team, lowering future headcount needs and boosting margins

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